Frequently Asked Questions

• Settings → Replies — enable Smart Conversation Reply or Random Auto Reply so the bot joins in without being addressed.
• Recurring Messages — schedule prompts every N minutes during quiet stretches.
• Reactions — set automatic responses for follows, subs, raids, bits, channel points and first messages.
• Commands — review the built-in commands (!so, !uptime, !clip, etc.) and enable the ones you want.

• Settings → Smart Conversation Reply — the bot weighs in on conversations it finds interesting.
• Settings → Random Auto Reply — the bot chimes in at random intervals.
• Recurring Messages — schedule a prompt every N minutes.

Twitch and Kick will ban bots that post without a trigger, so we deliberately don't let it post unprompted.

1. Test Context — at the bottom of any personality's edit page. Type messages as a viewer would and preview the bot's reply.
2. Offline Mode — toggle in Settings. The bot stays available in your chat without you actually streaming, so you can hold a full real conversation and trigger commands/reactions.

• Bad: "The bot is a pirate captain. It should be grumpy."
• Good: "You are a grumpy pirate captain named Salty. Always talk like a pirate (use 'ye', 'arrr', etc.). You dislike landlubbers but secretly enjoy helping the crew (viewers)."

Browse #context-ideas on Discord for examples other streamers have built.

1. Make sure you saved the personality (the green save button — not just edited the field).
2. From the avatar menu top-right go to Account, scroll to the bot section and hit Clear Bot Cache.
3. Wait ~30 seconds for the bot to pick up the new state.

If it still ignores your changes after a clear-and-reload, open a support ticket on Discord — there may be a stuck job.

• Sapphire: 80 messages
• Emerald: 140 messages
• Ruby: 300 messages

That's the chunk of recent chat the AI considers when crafting each reply.

• Memory → User Profiles — review what's been stored about each chatter and delete entries you don't want kept.
• Account → Clear Bot Cache — flushes the bot's short-term working memory.

The bot picks things up from chat conversation, so if a viewer mentions where they live, it can repeat that. If you want to lock that behaviour down, add explicit rules to your personality (e.g. "Never mention or store real-world locations about viewers.").

• Sapphire: not available
• Emerald: 20 images / month
• Ruby: 100 images / month (Ruby uses our higher-fidelity FLUX-1-dev model)

• Generated Images — every image ever generated, keepable after the stream ends, optional auto-post to Discord.
• Text-to-Speech Output — the audio files for every TTS that played.

• Counters — a variable like !deaths increments with !deaths+, decrements with !deaths- and shows the value with !deaths.
• Placeholders — tokens like {user}, {streamer}, {platform} and {steam_game} substitute live values into command responses, Reactions and Recurring Messages.

• Commands — fire when a viewer types something specific (e.g. !so, !uptime).
• Reactions — fire on stream events (new follow, sub, raid, bits, channel-point reward, first message of the stream, etc.).
• Recurring Messages — fire on a timer at intervals you set, regardless of what's happening in chat.

Each has its own dashboard page in the sidebar.

• Levels — viewers earn XP for chatting and watching; ranks shown on a leaderboard. Custom level-up messages.
• Chat Streaks — tracks consecutive days a viewer chats. Exposes {streak_count} / {highest_streak} for use in messages.
• Regulars — the system auto-promotes frequent chatters to "Regular" status; you can then unlock perks or special responses for them.

• Voice Assistant — talk to the bot through our OBS plugin
• AI Sound Effects — generate SFX from a text prompt
• Auto Clip Discovery with auto-transcripts
• Document uploads for richer context
• Chatter Profiles (Beta) — long-term per-viewer memory
• 20 song requests / month, 100 AI images / month
• Effectively unlimited AI messages (300k cap)

• Sapphire (Free): 50 AI messages/month, 80-message context, no image generation, shared bot account (@MyAiBot).
• Emerald (£5 / $6.99 per month): 1,000 AI messages, 140-message context, 20 images, custom bot name, Discord go-live announcements, cross-session memory.
• Ruby (£10 / $13.99 per month): Effectively unlimited AI messages (300k), 300-message context, 100 images, Voice Assistant, AI SFX, Auto Clip Discovery, document uploads, Chatter Profiles, song requests.

Annual billing gives Emerald 1 month free and Ruby 2 months free.

• Announce on Go Live — posts to a chosen Discord channel when you start streaming, with an optional custom message.
• Automatically Post Generated Images — auto-posts new AI images to a chosen channel.

Both have test buttons so you can confirm the wiring before going live.

• Voice Assistant (Ruby) — speak to the bot through your mic; it can reply in chat or via TTS.
• Vision Events — the bot can react to what's happening visually on your stream.
• Diagnostic uploads to help us debug your issues faster.

Download it from your dashboard.

1. Check the Dashboard for any service-status notices.
2. Verify your AI message allowance hasn't run out for the month.
3. Confirm the bot has moderator status in your chat — run /mods on Twitch, or check the moderator list on Kick.
4. If using a custom bot, head to Account → Relink Bot — tokens occasionally need a manual refresh, especially on Kick.
5. Open Account → Clear Bot Cache to reset the bot's state.

If everything checks out, open a support ticket on Discord and we'll dig in.

• Settings → NSFW Mode — switch it OFF to make the bot more conservative.
• Settings → Blacklist Users — block specific usernames so the bot ignores them entirely. Blacklist All Bots excludes other bot accounts too.
• Add hard rules to your personality — e.g. "Never make sexual comments. Never reveal real-world locations about viewers."

Open a support ticket on Discord with the specific message if you want us to review.

1. Create a separate Twitch account for the bot — you can't use your main streaming account.
2. Click your avatar (top right) → Account.
3. Find the Change Bot Name / Switch Bot Account section and hit Start Migration.
4. During the prompts, make sure you're logged into the new bot account on twitch.tv.

Use a desktop browser — the migration UI can be awkward on mobile. If something goes wrong mid-flow, the same page has a Relink Bot section to recover.